COMPUTER INFORMATION SYSTEMS ASSISTANT, G6

Andre Dixon — Tue, 21 May 2013 10:55:00 -0400

Administration: Monitor server and application for disruptions and downtimes; Supervise maintenance of compute servers, workstations, peripheral devices, Uninterrupted Power Supply (UPS) systems and software for configuration, cleaning and repairs; Arrange daily backups and storage of system and network files; Monitor security vulnerabilities in the Windows Desktop and Office environment, to apply requisite patches.

2. Provide help desk services for staff, coordinating troubleshooting of computers and printers and of scanners, software applications and problems with remote access; Provide technical support for database systems – Focal Point database, Travel Forecast, Project Matrix, CDS-ISIS (electronic library system); Provide e-mail support, create new accounts, liaise with service provider, maintenance of email software and resetting of passwords; Provide information technology support to Caribbean Environment Programme (CEP) Intergovernmental and Technical meetings; focal point for headquarters IT projects as installation of Lotus Notes.

3. Ensure continuity and modernity of Caribbean Regional Coordination Unit (CAR-RCU) Local Area Network and Database Systems: Revise and update both End-User and Internal IT Focal Point Instruction Manuals; Update and maintain an inventory of the computer hardware, software and peripheral devices; Provide recommendations to supervisor for hardware, software and other upgrades or new acquisitions for CAR/RCU and confirm proper delivery of items received.

4. Website maintenance and development: Assist in maintenance of UNEP/CAR-RCU website, coordinate the updating of content and design and monitor for potential problems; Provide support to CEP Partners and the Regional Activity Centres (RAC)hosting pages on the CEP website server; Assist in the development and maintenance of Clearinghouse Mechanisms; Liaise with service provider(s) in charge of revamped web design, and reporting to CAR-RCU CETA on status.

5. Perform any other assigned.

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COMPUTER INFORMATION SYSTEMS ASSISTANT, G6