UNEP logo Coastal Tourism in the Wider Caribbean Region: Impacts and Best Management Practices

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CEP Technical Report No. 38 1997 All CEP Technical Reports

APPENDIX 3

Selected Case Studies Highlighting Environmental Best Management Practices

Case 1: Hotel Inter-Continental Miami, USA

Case 2: Half Moon Golf, Tennis and Beach Club, Montego Bay, Jamaica

Case 3: Dive Tourism, British Virgin Islands

Case 4: Ecotourism at Maho Bay, US Virgin Islands

 


Hotel Inter-Continental Miami

Winner of the 1993 IHA Environmental Award

About the Hotel

The Hotel Inter-Continental Miami is a 34-storey property located in the heart of Miami’s financial and commercial district. With its 664 rooms, 240 of which are designated as non-smoking rooms, 33 suites, 5 restaurants, and over 61,000ft2 of meeting and banqueting space, the hotel caters to business executives, conventions, and leisure travelers.

"Since 1991, the hotel has taken actions that promote the efficient use of natural resources, curb environmental degradation, aid the local community, and result in financial savings."

 

Water Conservation

 

Water Quality Improvements

A VIC dry cleaning machine is used in the laundry department which significantly reduces the amount of the toxin, Perc, that is used and subsequently disposed as hazardous waste. The old system used five (5) drums per month. Drought-resistant plant varieties have been used in the gardens. In 1994, the hotel installed a water-metering device that monitors the quantities consumed by each department, and improves the control of water use.

 

Reducing Water Consumption

In the bathrooms, water outlets and showers are equipped with aerators. Four-gallon toilets have 1.5-gallon water saver units.

 

Environmental and Economic Benefits

These measures collectively save the hotel over 400,000 gallons of water per year, which amounts to US$4,000.

 

Energy Conservation

 

Reducing Energy Consumption

Incandescent lights have been replaced with single florescent lamps; and in renovated guestrooms, the wattage has been reduced from 40 to 34 watts. The air conditioning system has been retrofitted to an automatic thermostat system.

 

Chiller Unit

A new, highly efficient, and CFC-free chiller unit was installed, the first of three slated for implementation. This innovative system operates at about twice the efficiencies afforded standard units.

 

Energy Efficiency Programme

The Miami Inter-Continental has implemented the Florida Power and Light (the local power company) Energy Efficiency Programme. Monitor sensors have been installed in all meeting rooms, air condition filters are changed once per month instead of every two months, temperatures on corridors and elevators are adjusted, variable frequency drives are fixed on all electric motors, and timers are fitted on all energy equipment.

 

Environmental and Economic Benefits

Collectively, these actions save an estimated 14 million-kilowatt hours of energy annually; which amounts to US$98,400.

 

Waste Management

"Inter-Cycle" is the name of the waste minimization and management programme of the Inter-Continental Miami. Its objectives are to reduce, reuse, and recycle water whenever possible; guarantee appropriate disposal; and ensure regular monitoring through waste management audits and an annual cost/benefit analysis.

 

Reducing the Generation of Waste

All suppliers are asked to take responsibility for their packaging. Suppliers must take back wooden crates and pallets that were previously left on the hotel loading dock. The hotel reports that "the results are remarkable".

 

Purchasing Environmentally Friendly Products and "Closing the Recycling Loop"

The Inter-Continental Miami has adopted a policy to purchase environmentally sensitive products (e.g. items that are recyclable or biodegradable, and are made from recycled materials). Suppliers are asked to provide information on the environmental sensitivity of their products, and to suggest alternatives for toxic and heavy resource consuming items. The above actions aim to "close the recycling loop" and help stimulate the market for recycled products.

 

Environmental and Economic Benefits

Over 98% of the hotel’s general ledger consist of materials with the highest possible recycled content, minimised toxicity, and reduced packaging. 100%-recycled purchases include stationery and all promotional material, toilet and tissue paper, guest amenity containers, and refillable pencils for guest rooms.

 

Recycling and Reuse

 

Environmental and Economic Benefits

Before Inter-Cycle began, the hotel generated 1,420 tons of waste annually, and disposal costs amounted to US$85,000. Since 1992, with Inter-Cycle "up and running", over 28 items and 60% of the hotel’s waste stream are recovered and recycled. Disposal volumes have fallen to 679 tons, and disposal costs are down to US$79,000 per annum; with garbage collection just once per week instead of every day.

 

Purchasing Policies

The Hotel encourages cooperation and dialogue with suppliers through its annual Vendors Summit. This serves as a forum to inform suppliers of the hotel’s commitment to resource conservation and pollution prevention, as well as to encourage them to apply environmentally sound practices in the production and distribution of their products.

 

Monitoring

 

Checklists

Monitoring checklists are used to verify if each item the hotel uses can be better reused or recycled. A record of its waste output is reviewed annually, and new potential items to be recycled are identified.

 

Cost Benefit Analysis

A regular waste management audit is performed, with assistance from an environmental consultant. This is followed by an annual cost benefit analysis of the entire Inter-Cycle initiative. Both economic and environmental costs are evaluated.

The costs of operating the Inter-Cycle programme (purchase of containers for collection, internal publicity costs, Coordinator’s time, etc.) and actual waste disposal fees are calculated and offset against:

 

Improved Noise Comfort

The laundry was formerly located next to the hotel ventilation system’s air compressors, and the engineer’s shop next to the chiller plant. Due to the excess noise, both work areas have been relocated. Additionally, mechanics and groundkeepers are required to wear earplugs when working with power equipment.

 

Wider Benefits and Networking

The Inter-Continental Miami is a member of the Florida Department of Transportation’s "Keep Florida Beautiful" programme, and has adopted 2 miles of highway, extending from the front of the hotel to Biscayne Boulevard. The hotel also participates in numerous regional and local environmental campaigns; such as Earth Day anniversary festivities, the US Conference of Mayors National Paper Recycling Project, and the Buy Recycled Business Alliance.

 

Support Measures

Staff

The "Green Team" coordinates the environmental effort. It includes all department heads and a representative from the environmental consulting company. To coordinate the collection of recyclables, the special post of "Captain Inter-Cycle" was created. Additionally, the hotel maintains an environmental coordinator, which is usually a department head or the resident manager.

Special training sessions are held on environmental awareness and incorporating environmental action into daily operational procedure. Much emphasis is given to good housekeeping practices. Training sessions are held in English, Spanish, and Creole. Likewise, Inter-Cycle promotional posters and recycling container labels also appear in these languages. An information sheet on the Inter-Cycle programme is included in all job descriptions.

 

Visitor Communication

The Hotel Inter-Continental Miami displays its environmental policy statement at the front desk. Through an environmental overview, which can be found in the Guest Services Directory and in a message on the in-room television system, guests are asked to leave their newspapers and aluminum cans for collection.

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Half Moon Golf, Tennis and Beach Club

 

About the Hotel

The Half Moon Golf, Tennis and Beach Club, Jamaica’s largest resort, is a 480-room hotel, occupying 162 hectares of land, 10 minutes from the centre of Montego Bay. In addition to the 480 rooms, the hotel offers an 18-hole golf course, 8 meeting rooms, and a comprehensive programme of passive and active outdoor activities, including a 6.5 hectare nature reserve. The hotel has won several awards for its environmental programme.

 

Environmental Education, Training and Awareness

A public awareness campaign informs and alerts employees, suppliers, guests, and the local community about the environment and why it must be protected. Environmental information is presented as:

The hotel also conducts tours of its environmentally friendly projects, in which ten schools were accommodated in 1996.

 

Design Features

The colonial style buildings are low rise, and placed amid lush vegetation covering the 162 hectares of the property. In addition to the diversity of flora and fauna that such design ensures, 6.5 hectares of land (covered primarily by mangroves) are maintained as a nature reserve.

Renovations to buildings over the years have incorporated ceilings and windows with cooler boxes to allow cool sea breeze into the rooms.

 

Landscaping

In addition to the maintenance of trees and shrubs, a plant nursery is maintained to supply indoor plants to the guestrooms and offices. Produce from a herbal garden is supplied to the kitchen, in order to ensure that such produce is organically grown. Materials used in growing is composted from shredded wood chips, grass cuttings, fruit and vegetable scraps, and soil.

 

Waste Management

The solid waste programme aims at reducing and recycling waste. The kitchen and housekeeping staff sort the waste to ensure that the correct materials are placed in the correct recycle bins. Non-biodegradable items are compacted prior to disposal off-site.

 

Recycling and Reuse

An extensive recycling programme was launched in 1994.

 

Composting

Cuttings from trees and gardens, seaweed, and raw fruit and vegetable waste from the kitchen are stored in 30 compost boxes for a period of 90 days, and subsequently used as fertiliser.

 

Energy Conservation

 

Water Conservation

A number of water saving devises and practices are used to reduce the amount of water used by the property.

 

Purchasing Policies

The policies are designed to reduce the use of plastics and chemicals, including:

 

Environmental Protection Practices

Operational procedures to prevent pollution or environmental damage have been instituted; including:

 

Monitoring

A monitoring programme has been developed for the environmental programme. The results are assembled in the following reports:

 

Support Measures

Approximately 700 employees are involved in the environmental programme, which is coordinated by the Manager for Special Projects. In addition, guest contact staff discuss the programme with guests. Policy directives dealing with all the facets of the programme have also been developed.

 

Benefits Achieved

The environmental programme has resulted in several benefits, both environmental and business related.

 

Environmental benefits include:

 

Economic benefits include:

International recognition of the above efforts led to the hotel receiving the following awards:

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Dive Tourism, British Virgin Islands

Dive operators in the British Virgin Islands (BVI) give customers a short "orientation" about the need to protect coral reefs prior to each dive or snorkel trip. The main printed materials used during such sessions are brochures produced by the British Virgin Islands Natural History Society. The brochure targets divers, snorkellers, and boaters, and conveys the following information:

Think, care, and enjoy. Help the reef give continuing enjoyment.

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Ecotourism at Maho Bay, Virgin Islands

Maho Bay Camps and Harmony Studios (collectively called Maho Bay) have based their product on a commitment to:

  1. Minimise impact on the environment
  2. Conserve natural resources
  3. Engage in active and passive environmental education of their guests, and
  4. Contribute to the local community

 

Use of New Technology

  1. Timbrex – a recycled plastic and sawdust compound that is made into lumber and is used for walkways, decking, stairs, and handrails
  2. The tiles in the units are made from recycled light bulb manufacturing materials, recycled glass, or recycled scrap clay
  3. The interior ceiling panels are made from 100% recycled newspaper
  4. The wallboards are made from gypsum and cellulose fibers from recycled waste paper.

 

Waste Management

 

Reduction

 

Recycling and Reuse

The recycling programme has been constrained due to the fact that many of the waste items are not currently accepted/recycled in the Virgin Islands. On-site activities include the following:

 

Composting

 

Sewage treatment and Disposal

Sewage treatment takes place via a 7,000-gallon aerobic treatment plant, the effluent from which is chlorinated, stored in a holding tank, and finally used to irrigate the gardens. Waste water from the kitchen flows through two grease traps before entering the sewage plant. The grease traps are emptied by a sludge removal truck at the same the sludge is removed from the sewage plant.

 

Energy Conservation

At Harmony, all eight units were built to use traditional energy sources. Energy generated by solar panels is stored in batteries, which provides electricity for all the units. The wind scoop design of the ceilings helps provide natural ventilation, and the mirror glazing on the windows reduce the energy consumption of the units. Other conservation measures include:

 

Water Conservation

Cisterns collect rainwater, which is filtered and used. Additional water conservation measures include the following:

 

Benefits

These efforts have resulted in extremely low water usage, approximately 25-30 gallons per person.

 

Purchasing Policies

The policy at Maho Bay is to buy recycled materials where possible.

 

Other Conservation Efforts

Other conservation practices and promotional activities include the following:

 

Environmental Education

In addition to the unique experience offered to guests, educational and nature activities are also undertaken:

 

Support to Local Communities/Culture

 

Staffing

The position of Environmental Resources Manager was recently created. In addition to educating the guests, staff, and public about environmental issues, the new manager will be responsible for:

Maho Bay intends to stay informed of new developments, to assess their applicability at Maho Bay, and to continue its contribution to environmentally friendly resort development.

 

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List of Tables and Figures, Foreword, Acknowledgements | Section 1. | Section 2. | Section 3. | Section 4. | Section 5. | Section 6. | Section 7. | List of Acronyms  | References  | Appendix 1. | Appendix 2. | Appendix 3.


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